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Sep 28, 2016

Arlene M. (Auburn Township, OH)

This is a very long overdue commendation for McMichael Insurance Agency, with whom I have had my vehicles and home insurance coverage since 2003. I have to say, through building a home, insuring it and then all the vehicle adds and changes through the years, I have NEVER had a situation where I wasn't treated with kindness and respect. It's very impressive. Their response time is great, even when I have sent too many questions and last minute requests. Thanks to April, Dawn, Karen, Tammy, Gerald & Dennis, and to all of your staff.  

Sep 12, 2016

Nancy C.

McMichael Insurance is providing a valuable service to seniors who are looking for a Medicare supplement . I recently called them because I wanted to make a change and I was contacted by Josh Workman, a very knowledgeable young man who answered all my questions and concerns. He met with me, and together we found a new plan that was everything I was looking for and fit into my monthly budget. When I was accepted by the new plan the transition was effortless and everything was in place within two weeks so there were no gaps in my coverage. I would recommend using this service to any senior who has questions or are looking for a new Medicare supplement. I also have my car and home owners insurance with McMichael and have been treated as a valued customer for many years. Thank you for the excellent service.

Aug 24, 2016

Kathleen L (Hudson, OH)

Everything you folks do at McMichael Insurance for me is ideal and I am thankful for who you are as folks and for your professionalism in your business.  

Jul 25, 2016

Christine B

I have been a customer of McMichael Insurance for several years, they are quite simply awesome. I had the misfortune of having three accidents in the last 5 years, two of them not my fault. McMichael helped me each time and I was able to get my car fixed with no hassle at all, they also updated me anytime my premium changed. I would never leave them except I moved to Illinois and my son is now my insurance agent, but please know that no one else could ever have replaced you. Thank you for your years of great service

Jul 18, 2016

Mark Sutula – President of Ohio Alcohol Monitoring Systems

I really appreciated all of the time and professional services that you provided to assist me in making sure that my company had the proper insurance for our needs. I would recommend your firm to all business owners

Jun 27, 2016

Tom R. (Streetsboro, OH)

Thank you very much for your assistance in the last three days.  Your service has been the usual McMichael Standard of Outstanding.  You are the greatest.  

Jun 27, 2016

Ann M. (Ravenna, OH)

Thank you for all you wonderful help April.  As always such a pleasure to be a McMichael customer!

Jun 22, 2016

Lisa M. (Lakemore, OH)

Keep up the good work! Love Karen. I'm not sure I've ever spoken to any other agent. Never needed to. Karen is friendly and knowledgeable. She returns calls promptly and answers my questions. She even helped me over the phone once from Hawaii. Karen genuinely takes an interest in her clients. Best agent.

Jun 20, 2016

Beth D. (Aurora, OH)

Thanks for the information, you are very organized and I really appreciate that!! Everyone should take a few tips from your book as it pertains to things like this that involve tons of forms.

Jun 9, 2016

Frank D. (Stow, OH)

My call and the information that I requested was handled professionally and Mark was very efficient.

Jun 9, 2016

Katie C. (Aurora, OH)

Every encounter I have had has been pleasant and professional

Jun 9, 2016

LeeAnn B (North Canton, OH)

I have been doing business with McMichael for years and have always been treated with respect and knowledge.

Jun 9, 2016

Rebecca S. (Ravenna, OH)

I love working with Mark and his team at McMichael Insurance!

May 27, 2016

Tom R. (Streetsboro, OH)

Your staff always demonstrates the values of customer service that I am used to from 24 years of working at a hotel chain that prides itself on customer service.

Apr 14, 2016

Tatiana Kogan – Play Academy

We were with McMichael Insurance agency for over 2 years and it was a great experience. Cheryl Martin is always very attentive and personal, she provides a great customer service, always on top of any question or concern I may have. I am looking forward to continue working together.

Apr 8, 2016

Greg S. (Norton, OH)

I want to thank you and your company, for your unbelievable service and flexibility. Karen Miller, along with McMichael’s ability to provide products from many insurance underwriters has provento be an invaluable resource. The level and quality of service I have received from your company is truly impressive.

Apr 8, 2016

Ron Finklestein, President at Business Growth Experience

"I have been working with McMichael for several month, in many different capacities. I find their insurance knowledge to be extraordinary, their customer service is second to none, and they have the best interest of their clients in all that they do."

Apr 7, 2016

Sheri Heaton – Redi Wash

It is always a pleasure working with Cheryl. She is my go to lady if I have any questions and she always responds quickly to my emails and answers all of my questions and explains everything so I understand. I highly recommend Cheryl and the McMichael Insurance Agency you have been great!

Apr 5, 2016

Paul S.

Cheryl Martin is the best insurance contact we have ever had. …… always available, helpful and efficient when we need a question answered. Thank you To and For Cheryl.

Apr 5, 2016

Myrna L. Apel-Brueggeman (President of Southington Estates)

Cheryl is a wonderful agent. She is on top of everything and she has tons of responsibility. Lots of time I am amazed how she can juggle so much at once and do it so well. She has taken care of our account for many, many years. She keeps in touch and is on it when we call or contact her. She is a great person to work with also. Cheryl is extremely helpful and a very very nice person and I consider her a personal friend after all these years. She is a valuable employee and you are very lucky to have Cheryl.

Apr 5, 2016

Kelly M. (Shaker Heights, OH)

Tammy has been an amazing advocate for us, particularly during the purchase of our home. Her professionalism, proactive problem solving, and attention to detail are a breath of fresh air!

Mar 21, 2016

Janice Z. (Streetsboro, OH)

Great agency with wonderful staff. Everyone there is very responsive to anything we need. I work in mortgage lending and deal with a lot of insurance agencies and McMichael Insurance is a standout. Whenever I need to make a change to one of my policies it is taken care of immediately. I never have to follow up to make sure something is handled.

Mar 15, 2016

Lou (Portage Pumps)

I wanted to take a minute to say thank you to thank the good people of McMichael's Insurance Company for being so helpful and friendly especially Cheryl Martin who took the time to go over my policy and not make me feel rushed. Again, thank you all.  

Feb 25, 2016

Shannon H. (Marshallville, OH)

I have had a wonderful experience for almost 9 years with McMichael Insurance and Karen. I don't believe there is much to improve!

Feb 24, 2016

Bill D. (Ravenna, OH)

Dawn was extremely helpful!

Feb 15, 2016

Larry B.

Best Agent We've Ever Had! Cheryl has been great for our company, always fixing problems that pop up. Always able to explain new policies.

Jan 26, 2016

Julie Curtis – Adelsys, Inc.

"Cheryl has been a pleasure to work with right from the beginning. We have been with McMichael for a couple years now and every time I contact her for something she is right on top of everything and gives us clear answers and prompt responses. I would recommend Cheryl and McMichael Insurance to any business that needs insurance. Also, just recently she notified us that our business is slightly over-insured and that we might want to decrease our coverage. I don't think many people would take the time to let you know that. Thanks, Cheryl!"

Jan 7, 2016

Todd (Procure Trading)

Thank you very much Cheryl!   A+ for outstanding Customer Service!!!  

Jan 5, 2016

Barb F.

Again, you are wonderfully responsive! Yesterday morning I didn't even know we would be buying a car, and everything is done already. Happy holidays, and thanks  

Oct 23, 2015


So helpful! Trustworthy, professional, friendly, responsive. They make insuring my home and cars completely hassle free. I won't go anywhere else for my insurance.

Sep 8, 2015


I have had my insurance for home and auto through McMichael for years, they have the best customer service! I contact my agent Karen and she takes care of everything. The rates are wonderful and having an actual person to answer my questions beats any kind of online insurance out there. Thank you Karen!!!

Sep 2, 2015

Polly K

I would love to thank all the reps at McMichael Insurance, specifically Karen!! What an awesome pleasure it is to work with her. Definitely 5 star! Definitely wouldn't want to do all this without them! They make my life so much easier! So, thank you from the bottom of my heart!

Aug 31, 2015

Cementech, Inc.

Your staff is awesome!

Aug 31, 2015

John (Auburn Township, OH)

Your staff is fantastic! Always a prompt, professional response to our business operation.

Aug 21, 2015

Dionne (Streetsboro, OH)

April, you rock!!!! My husband  was trying to tell me it (the premium) could not be correct.  Customer service and amazing rates!!! Wow!!!   You made my day!!!

Aug 13, 2015

Sheldon (Solon, OH)

The whole staff of McMichael insurance is a pleasure to work with, you are made to feel that you are a respected client and treated as such.

Aug 10, 2015

Marilyn B. (Painesville, OH)

Tammy Papes had been my go to person for any changes made to our policy. I can honestly say she is pleasant to speak with, very professional, and always is on top of what I need to know. She is an asset to this company hands down. Thank you Tammy for all your help once again.

Jul 15, 2015

Steven (Oakwood Village, OH)

Keep doing what you are doing. Outstanding customer satisfaction. Don't change what works.

Jul 14, 2015

Chris (Cuyahoga Falls, OH)

As both a small business owner and an individual needing insurance, the McMichael group has been helpful, supportive, and effective in suggesting coverages and options.

Jun 26, 2015

Carl (Bay Village, OH)

In every aspect of my experience with McMichael Insurance and many of their representatives, I have received qualified and personal attention. Their follow through has been complete and timely. Could ask or expect no more than that.

Jun 26, 2015

Rhonda (Mantua, OH)

We recommend your agency to everyone! We are very happy customers!

Feb 3, 2015

Emily Lipovan, President at Sattler Companies

Emily Lipovan“McMichael Insurance has done some amazing things for the NTMA over the past few years!”

Dec 29, 2014

Joe Salemi, Owner of Boulder Creek Golf Course

"When I suffered a fire loss to my home in Hilton Head, Jeff Shupe and Gerald McMichael immediately offered their assistance. I am especially grateful for their assistance since the home was in a coastal area where McMichael Insurance does not provide coverage. With their professional involvement, I was able to recover an additional $44,000 from my insurance company. Their advocacy on my behalf, and their expert knowledge of insurance, is truly amazing. I cannot recommend them enough."

Nov 24, 2014

John & Dory Blakey, owners of Sitework Developing, Inc.

A Big Thank You! On behalf of our company and ourselves personally, we truly want to thank you for your assistance in helping us resolve a major insurance claim. Gerald worked with us by reviewing the claim and the presentation to the insurance carrier. That saved our company over $11,000.00. We are extremely confident in their services and highly recommend their agency. Again, thank you! Sincerely, John & Dory Blakey Sitework Developing, Inc.

Nov 24, 2014

Bruce Akins of Bruce Akins Construction, LLC

Cheryl, You are a pleasure to work with! You are competent, diligent, easy to understand, thorough, and right to the point. I really appreciate that. ~ Bruce

Nov 18, 2014

Dave Faiman, Vice President of T.L. Squire & Co., Inc.

We had a very unique business claim – probably one that most insurance companies had never seen before. There was no clear outcome but we thought we had good cause for initiating a claim for the loss we incurred. McMichael Insurance guided us through the claims process. Utilizing their resources and expertise, we were able to recover our entire loss. It helps to have an insurance broker who understands the ins and outs of the claims process to assure the best outcome for their clients. We appreciate it!

Nov 17, 2014

James Hauch, President of Spruce Tree Village

Gerald McMichael did an absolutely great job working on our behalf with another insurance carrier. We received a claim from another carrier that we did not believe was our responsibility. Gerald stepped up to the plate and contacted the carrier. He did an excellent job of properly laying out the facts surrounding the claim, and was quickly able to resolve the issue. Not only did he get the claim against us dropped, he was able to get the damage done to our property covered. Without his help and expertise we would have been out thousands of dollars!!!

Sep 19, 2014

Doug DeRose, CFO of National Tooling & Machining Association

I have been very happy with McMichael Insurance handling our numerous insurance plans. Not only have they helped us find gaps in our coverage and offered affordable solutions, they have also helped us reduce the cost of our existing policies. They have been a reliable business partner for NTMA.

Sep 15, 2014

Doc & Mary (Barberton, OH)

He (Dennis) was absolutely easy to talk too. Answered all of our questions and gave examples for comparison. He has a wealth of knowledge about insurance. Completely satisfied with his service.

Jul 2, 2014

John Prindle, President of Akron Communications

Cheryl, Thanks you are always prompt and helpful. Hope your having a good summer.

Jun 24, 2014

Vickie Rasoletti, manager of Helen’s Trucking, Inc., Chardon, OH

Thank you so much, Cheryl...I knew I could count on you.  You do continue to blow my mind with your knowledge and also your personal touch when it comes your job.  Your goodness and kindness to me will not go unrecognized.

Jun 9, 2014

Ann (Ravenna, OH)

Thank you so much for the many years of great customer service. No matter what I have needed whether big or small, you have always been so prompt and have always taken great care of us. Your appreciation for your clients is overwhelming sometimes because you don’t see that to often. I have never felt like a number nor have I felt like I didn’t matter as a customer to you. I will always highly recommend your company to others seeking a great insurance agent/agency. Thank you so much for being such a exceptional business and if I call make me feel like a personal friend!!!!

Apr 25, 2014

Darlene (Aurora, OH)

McMichael Insurance always stays in communication with us, not just at renewal time. The staff are always very friendly and courteous and do what they say they will do in a timely manner. They also give helpful tidbits on may different items. We also LOVE the Akron Aeros game they sponsor every year!! What great family time! We all love the fireworks! :)

Apr 25, 2014

Doug (Tallmadge, OH)

Thank you for your extraordinary customer service, Tammy! You have a great staff there at McMichael.  I appreciate the level of customer service your staff  delivers.

Apr 24, 2014

Beth (Aurora, OH)

We have been (GRATEFUL !) members of the McMichael Insurance "family" almost from the time John & I moved to Aurora approx 25 yrs ago. I mention "Family" because that is what you become - and all the warmth and caring concern that comes with that ideal. They have advised us on car purchases, called with better options in coverage (many times to the loss of profit for them but in dollar savings for us!). They have celebrated with our kids good report cards showing them how the "ripple effect" of hard work saved them dollars on their car insurance AND were also that calm voice on the phone asking first,"is everyone safe & ok?" when that inevitable new driver accident occurred.  Also, as John & I look ahead at growing old and most recently struggle with serious illness, the McMichael family is right beside us offering counsel in a professional, yet heartfelt and caring way SO RARE these days yet only alive in family owned & operated agencies such as theirs.  ...AND the Akron baseball outing at the end of the summer has become our FAVORITE summer family tradition! Our grown kids come home for it!!! Professional, personal & kind, incredibly ethical & integrity beyond reproach, as well as state of the art, fast & accurate quotes & attention tailor-made to your family's unique needs... That's The McMichael Insurance Company. And so much more!

Feb 10, 2014

Caryn (Moreland Hills, OH)

Kathy, thank you so much for working with us and taking care of my request so promptly!

Jan 17, 2014

John (Reminderville, OH)

These are fantastic companies! I recently was involved in an auto accident. The care I received from McMichael Insurance Agency and Encompass Insurance was number 1. Keep up the excellent work. I am proud to be covered by these two companies.

Oct 9, 2013

Martin (Columbus, OH)

When I found myself in a documentation bind, a quick email to your team promptly got me out of it. Thanks for the good service.

Aug 20, 2013

Dick Brandt, manager of Shake & Slate Works comments on our annual Akron Aeros customer appreciation night and sporting clays the following day

Gerald, thank you for the fun activities of this past weekend. I took my daughters to the Aeros game Friday and we all enjoyed the exciting game. It was also a pleasure meeting you Saturday at the gun club. It's been a while since I've had the opportunity to go shooting. We all had a great time and appreciate your hospitality.

Aug 20, 2013

Stacy, office manager of KM Electric comments on our annual Akron Aeros customer appreciation night

Hi Kathy!   It was so nice to finally meet you last Friday.  This was our first year to go to the game, and we will definitely be going again in the future!  Our employees and their families all had a great time!  Please extend our thanks to everyone at McMichael for the opportunity.   Thanks, Stacy

Aug 20, 2013

Dawn Yanulaitis, manager of Sitework comments on our Akron Aeros Customer Appreciation Night

I just wanted to thank you for the wonderful time we had on Friday.  The game was great and the firework were spectacular!!  Can't wait to do it again next year.  Thanks, Dawn.

Aug 6, 2013

Jackie (Ravenna, OH)

Thank you so much for helping me with this matter. You guys do a wonderful job!!

Jul 31, 2013

David (Shaker Heights, OH)

I just wanted to thank you (Dru) for helping me out today when I bought my car and I had to do the insurance switch over.  You sent me the (Identification) card and  that was so helpful and thankful and you set me up and sent me on my way.  You took care of me any everything that was needed.

Jul 31, 2013

Brandye Mells, Manager of Dunecraft, Inc

I just really want to thank you for all of your help and the fast responses we get from you with all of our commercial insurance needs.   You are doing an amazing job getting  us our COI's (certificates of insurance) out so fast every time I need one.

Jun 27, 2013

Joyce Cavanaugh, Office/HR Manager of Medhurst Masonry

We want to commend the outstanding customer service provided by Gerald McMichael of McMichael Insurance in obtaining general liability insurance for our company. As a small, service-based business, we really don’t have time to worry about our insurance coverage. We just need to know that we are taken care of. We have complete faith that Gerald McMichael is covering our business needs to the fullest while looking out for our budget. We are impressed by Gerald’s professionalism and response time. An answer is just a phone call or a click away!

Jun 7, 2013

Matt (Copley, OH)

Tammy, thanks again for all your help.  You guys are always so quick to respond and a pleasure to work with!  All the extra effort is noticed and very much appreciated.

May 8, 2013

Lucy Richards, Executive Director of Camp Buckeye

Gerald McMichael and Cheryl Martin have provided our camp with excellent customer service! They are quick to get back to me to answer any questions or concerns. I very much appreciate their diligence and caring attitude.

Apr 19, 2013

Shelly Morgan, Office Manager of Proto Machine & Manufacturing, Inc.

We are very pleased to have Gerald as our insurance agent. He is extremely knowledgeable and responds quickly to our inquiries. We feel confident that our business is getting good coverage at a reasonable price.  Thank you, Gerald!

Apr 9, 2013

Tom (Streetsboro, OH)

I have been a customer of McMichael Ins for over 15 years. I like that they represent multiple companies and annually review my policy for the best rate and quality. I have had both homeowner and auto claims and in each instance I was cared for promptly and fairly. A few years ago just after I retired I bought a lot to build on and unknowingly bought a lot adjacent to Dennis. Now I know him as a ”good neighbor ”in several ways…whether I need a reference for a contractor or advice on picking strawberries or playing with his daughter.

Apr 9, 2013

Scott Wulff, President of Wulff Enterprises, Inc.

I highly recommend McMichael Insurance Agency!  Gerald invested time to thoroughly understand the business to provide the right package of services to suit the needs of the company. He responds very quickly and is very knowledgeable. His staff can be counted on for a fast turnaround of insurance documents as needed.

Apr 5, 2013

Laura Shaefer, Office Manager of Crown Communities, LLC

Gerald McMichael was prompt and thorough answering my questions. I would not hesitate to contact him again with more questions. Thank you!

Apr 4, 2013

Matt Widdoes, President of Electronic Auction Services, Inc.

Gerald & Jeff, thank you for the rapid response to Electronic Auction Services’ request for additional coverage and an updated certificate of insurance. The efficiency of your entire organization continues to impress!

Mar 22, 2013

Jeff (Hudson, OH)

I have been using McMichael Insurance for years (since the early 90's). They are professional. They are personal. They are pro-active in finding the best rates.

Mar 13, 2013

Steve (Solon, OH)

The purpose of this E-mail is to tell you something that I hope you already know.  Namely, that Tammy Papes is a tremendous asset to your Agency.  She is very customer service oriented and is willing and able to explain the complexities of auto and home insurance in language that non-insurance professionals can understand.  She has been extremely helpful to me in dealing with the insurance issues of our move and I wanted you to know how much her assistance is appreciated.  She is absolutely outstanding.

Feb 8, 2013

Teresa (Tallmadge, OH)

I have been meaning to thank McMichael for your previous e-mail about ways to save money.  I called Time Warner and tried to reduce my bill by the $10/month.  Instead, I upgraded our internet service and reduced the bill by closer to $20/month because of a special promo.  Keep those e-mails coming. :)

Feb 8, 2013

Nick (Ravenna, OH)

Thank you for helping me these last few days.  After I got off the phone with you I received calls from both the estimator and my adjuster. They are going to look over my car tomorrow. Without your help I truly feel I would be waiting for calls that would never come.  Thanks again.

Jan 22, 2013

Mary Ann (Streetsboro, OH)

Dru, thank you for being so very helpful with this matter.  I really appreciate how easy you made this for me.  Thanks again.

Jan 21, 2013

Chris Perme, Perme Financial Group

Good to know (re: New Ohio law signed by Govenor Kasich)!!   You guys got it down to a science over there, I commend you!! Nice job!! Thank you for your help too.  I know I can be a pain, but I do appreciate all your service and your ability to get things done quickly.   That's why I refer my clients to you!

Jan 11, 2013

Patricia (Akron)

Thank you so much for the money saving ideas. Up until recently we had been paying $80 a month on our Time Warner Cable bill. This didn’t even include HBO or Showtime. I called and It took a little while on the phone, but the rep lowered our bill by $30 a month. Keep the ideas coming.

Jan 9, 2013

Bill (Aurora, OH)

I switched over to the McMichael Insurance Group about a year ago. Of course they saved me money while increasing my insurance levels. But the communication from them is great. I get some contact from them monthly. My last company only contacted me when it was time to pay a little more. Can’t say enough good about these guys.

Sep 24, 2012

Nicki of Team Wring Fitness

In calling a few different contacts for a professional liability policy, we were pleased to purchase one from McMichael Insurance. Cheryl Martin worked hard on getting us a great rate and she was quick and efficient. She is a valuable asset to McMichael Insurance and we look forward to doing more business with her and McMichael Insurance in the future.

Aug 20, 2012

Dan (Stow, OH)

I saved a lot of money by switching to McMichael, and am able to conduct nearly all of my business through them via email which is extremely convenient to me. I needed an insurance ID card for a rental later today and my email was replied to within a hour with the document I needed. The service is always prompt and excellent!

Aug 6, 2012

Mike (Streetsboro, OH)

"Wow that was quick!  Thanks." Mike was commenting on the speed at which Dru issued and emailed an insurance identification card for his new vehicle he reported to us.

Aug 2, 2012

Kathy (Mantua, OH)

"Tammy, Thanks so much for your patience and professionalism in helping me set up my new auto and home insurance policies.  I look forwad to a nice association!" Kathy

Jul 24, 2012

Amanda (Charlotte, NC)

I wanted to let you know that I am very thankful for Dru's quick helpful service this morning.  We are very thankful to have you guys take care of our insurance...the customer service keeps us.

May 24, 2012

Emily (Clinton, OH)

I would like to thank my agent, Anna, for all her great service. I have switched insurance for car and home many times looking for lower rates and Anna has always made the transition smooth and painless. She helped me find coverage for my teenage daughter after a bad accident, even though it wasn’t with any of her carriers. I feel she really takes care of my needs. She is a great agent and a very kind person.

May 23, 2012

Jane (Aurora, OH)

McMichael Insurance is one of the finest agencies that I have ever had the pleasure of doing business. They treat customers like family. Dennis and his staff ask the right questions at the right time. They communicate with us at least monthly, offer annual reviews and simply take care of our needs before we ask. They earn five stars from me with customer service that is impeccable. And above all else, they are very knowledgeable. You can feel confident and comfortable if you are in their client!

May 23, 2012

Maria (Northfield, OH)

Tammy sets the example of what every person looking for insurance should strive for - honesty, professionalism, reliability, and warmth.  McMichael Insurance has been our agent for years now and I would highly recommend them to others.  You need answers, trust me you’ll have them immediately.

May 14, 2012

Tim Apel, President of AAA Homes, Inc. (Ravenna, OH)

I have worked with McMichael Insurance Agency for several years now. I have never had an agent so attentive to my needs. They suggested a way to change my insurance to offer more coverage at a greatly reduced premium. They are attentive to my questions and always answer completely and quickly. I highly recommend McMichael for their integrity and professionalism.

May 10, 2012

Terry Klebes, Pastor of Administration/Finance with Fellowship Bible Church (Chagrin Falls, OH)

I would like to share my appreciation for your diligent follow up to the questions we had on our property and casualty insurance. Your firm has handled several insurance policies for our church as well as me personally and I have always found your company to be thorough, fair while at the same time having competitive pricing on all products.

Apr 2, 2012

Matt (Copley, OH)

Thanks for all your help.  We love working with you guys!

Mar 7, 2012

Barb (Euclid, OH)

I just love doing business with McMichael Insurance! I cannot express how much I appreciate Dru's attentiveness, she's just awesome! In the past I’ve avoided talking to my agents, but every time I call McMichael Insurance I finish with a smile. You make everything so easy, and anticipate needs I don’t even know I have. You treat people like people, not policy numbers. And I also love the email signature, it certainly personalizes your agents when all work is done via phone or email. Thanks.

Mar 5, 2012

Tom Gaghan, Executive Director of Cleveland Furniture Bank (Cleveland, OH)

"Erica,  Now that is what I call Customer Service.  Less than one hour to provide what I needed.  Thank you."  Tom

Jan 27, 2012

Joseph Chevraux, President of Handypro of the Valley (Louisville, OH)

Erica, Thanks for the quick service... Much appreciated!

Jan 20, 2012

David Lasky of the Garfield Heights License Bureau

Thx tons Cheryl.... you guys as always are the best..

Jan 18, 2012

Brad (Hudson, OH)

Wow! Love working with these guys! Gerald and his team are amazing. I had him evaluate and quote my home and auto insurance policy. He got back to me the next day with a comprehensive plan that was simple to follow and easy to compare against my existing policy. Not only did he save me money, he also educated me on what’s best for my situation. I have recommended McMichael Insurance to several of my employees and friends.

Oct 18, 2011

Richard (Mantua, OH)

I'd like to say the it's been my pleasure to do business with people that are not only professional but also give that personal flavor at all times.

Sep 20, 2011

Dan (Kent, OH)

My wife and I have been with McMichael Insurance for 15 years. They have always proactively and attentively served all our needs with friendly professionalism. I have come to trust that McMichael Insurance has my best interests in mind.

Aug 30, 2011

Rick MacDonald, President of JIT Packaging, Aurora, Inc. (Aurora, OH)

McMichael Insurance was the incumbent insurance provider for the business I purchased in 2008. We market tested their products, analyzed the policies, and asked for plan revisions with respect to the state of the economy. McMichael had us covered then as they do now.

Aug 29, 2011

Justin (Massillon, OH)

I’ve been a loyal customer of "another major insurance firm" for over a decade and had no idea what I was missing by not having a local firm handle my insurance. The speed at which they answer my questions and the recommendations/advice they provide has not only saved me money, but increased my piece of mind that I’m properly covered. I’m without a single complaint in the service McMichael has provided so far. Thank You!!

Aug 17, 2011

Dawn Yanulaitis, Manager of Sitework Developing, Inc. (Chagrin Falls, OH)

Our company has been with McMichael Insurance for almost a year now and have never been happier. Gerald McMichael is very knowledgable, especially with our type of business, and is always quick to respond to any questions we may have. The support staff is also very friendly and helpful. Thanks to everyone at McMichael Insurance. We would recommend McMichael Insurance to anyone in need of insurance.

Aug 15, 2011

Eileen (Columbus, OH)

I have lived outside of the USA for three years, as I’m sure you can imagine that poses certain challenges getting auto and renters insurance before coming back. This team of professionals has been there for me every step of the way! All communications have been via email or phone but they managed to make me feel like a valued client through the entire process. My experience with McMichael Insurance has been absolutely perfect, and I think you will be hard pressed to find better!! They have earned my business for LIFE!!!

Aug 15, 2011

Dave Grether, Leading Edge Landscaping (Stow, OH)

We have been with McMichael Insurance Agency for years now. We have our personal and business policies with McMichael Insurance. They have always gone above and beyond to help us and to explain all of our policies. Over the years, all claims were handled with ease with McMichael Insurance at our side. They are always helpful, prompt, and pleasant when answering questions. It’s hard to find a company that you can trust completely. I would and have referred people to this agency, for personal policies and for business policies.

Aug 9, 2011

Joe & Pam (Stow, OH)

We are new clients and are very impressed with your staff and very satisfied with your products and service. We have been treated like family since our first contact with your staff. Thanks again for the great evening [Akron Aeros customer appreciate night] at the ballpark and the fireworks after. We look forward to a long and rewarding partnership.

Aug 2, 2011

Adam (Doylestown, OH)

Since coming on board at my new company, Gerald McMichael of McMichael Insurance has taken the time and attention to make sure I was completely understanding and satisfied with my new insurance policy. Being in a service-based industry, I pay special attention to the service I receive as a paying customer. I can sincerely say that everyone at McMichael Insurance has exceeded all my expectations and look forward to a long-lasting relationship for years to come.

Jul 29, 2011

Dave (North Canton, OH)

Last week I had several questions concerning a life insurance policy on my wife. I sent Gerald an e-mail and was shocked at how fast (next morning) that I had a response from him. It was greatly appreciated. I will admit that the speedy response did not surprise me because every time I’ve had to contact the agency, it was the same quick response. I am very content with the McMichael Agency handling my Insurance needs.

Jul 5, 2011

Dave (Hudson, OH)

If you’re considering a new insurance agent, take a good look at McMichael Insurance. They don’t just find great coverage at great rates, they make certain the advice is right, the details are covered , and they do it very efficiently. When a request is made, the answer/reply comes quickly. You will never feel like you’re getting the run-around at McMichael Insurance. Give them a call!

Jun 21, 2011

Jackie (Streetsboro, OH)

As always, thank you for your immediated response to my question.

Jun 15, 2011

Katy (Copley, OH)

Thank you for your prompt response to questions regarding my renewal policies. Since it is not due until 7/8 I thought I would give (the staff) some time to research and answer my complicated question. You can only imagine how surprised and delighted I was to get your response within one half hour! Amazing – but I guess that is what sets your Company apart from the rest. And that is why I continue to recommend you to my friends and family.

Jun 13, 2011

Debby Hackbarth, Cleveland Juice Products (Twinsburg, OH)

I think this group of professionals are great to work with. Best group I have ever worked with. They answer all my questions quickly.

Jun 10, 2011

Dave Fusselman, Senior Vice President of Digital Color International, LLC (Akron, OH)

I’ve been dealing with McMichael Insurance for quite a few years now and can clearly say that their service and expert advice is second to none. As a business owner, insurance can get very complicated. Gerald has always gone out of his way to dig deep into what our business insurance needs are and then provide us with the best coverage at an affordable price. His responsiveness is always quick and thorough which helps me to make smarter insurance decisions.

Jun 10, 2011

Theresa (Stow, OH)

Gerald is a pleasure to work with and makes doing business together so easy. He always responds in a timely manner to whatever my question or inquiry is as well if a visit is needed to assess or discuss additional coverage. My husband and I are so glad Gerald has our back.

Jun 10, 2011

Mike Bernhart, Home Mortgage Consultant with Wells Fargo Home Mortgage

McMichael Insurance is the most Professional, High Class Insurance company I have ever worked with. I highly recommend all of my friends, family and clients to them. On top of having the best rates around, the service is unbeatable!

Jun 9, 2011

Bob (Cumming, GA)

I just wanted to say thanks for all your help in getting all the paperwork we needed for the closing on our house and for saving us a bundle on our new car insurance. We could not be more pleased by your level of professionalism and follow through. I’ll pass your name along to my friends.

Jun 9, 2011

Elizabeth (Hudson, OH)

I moved our home and auto insurance to McMichael Insurance several years ago and could not be happier. They are so committed to securing the best coverage at the best rate. I recently was informed that the annual auto premium would be reduced by over $1,000 because of the way the McMichael team had worked on my account. Also, I consider them ”superior” when it comes to responses to my questions – which are usually via e-mail. The responses are very quick and give me accurate information based on my coverage/deductibles, etc.

Jun 8, 2011

Mark Fearigo, Principal with Cornerstone Capital Advisors (Uniontown, OH)

Cornerstone Capital Advisors has worked with McMichael Insurance for over 10 years now. They are responsive to our client’s service needs and act in a professional manner. Their team does an excellent job of analyzing insurance and suggesting improvements. In many situations they have been able to improve our client’s insurance coverage and save them money at the same time.

Jun 8, 2011

Pete (Massillon, OH)

Dennis McMichael has exceeded our expectations on his attention to us. He responds to any inquiry in an amazingly timely fashion. We also shopped our insurance needs around to several different companies about two years ago. McMichael Insurance not only came in lower than other quotes but provided us with far greater coverage than we previously had.

Jun 2, 2011

James Hauch, Pine Villas Mobile Home Park (Lodi, OH)

McMichael Insurance is extremely competent and provides a high level of service. They are honest, knowledgeable, and quick to help. I would highly recommend McMichael Insurance to anyone looking to fulfill their insurance needs.

Jun 2, 2011

Ty (Ravenna, OH)

I have worked with Dennis, Gerald and Cheryl over the last few years to get all of my insurance needs taken care of. The team at McMichael Insurance has always gone out of their way to answer my questions and to explain all of my options. I am always impressed with their prompt and courteous service.

Jun 2, 2011

Alan (Northfield, OH)

I had a couple of questions relating to my insurance coverage. I needed copies of coverage information regarding homeowners insurance for my mortgagee. I also needed proof of insurance documents relative to our auto insurance. Gerald was very responsive. He emailed me copies of the declarations summary for both my homeowners and auto policies immediately. The next day emailed me proof of insurance copies, immediately after I emailed him a request for proof of insurance. In both cases, Gerald responded to me completely, and immediately. I cannot ask for more than he gave. I am very pleased.

Jun 2, 2011

Stacey (Garrettsville, OH)

Our company has dealt with McMichael Insurance for years and recently I decided to allow Gerald to quote my homeowners and auto policies. Not only was Gerald able to show me areas where my current policies were lacking, but he also saved me a considerable amount of money! All of my questions were answered quickly and accurately. I look forward to working with Gerald and his staff for years to come.

Jun 1, 2011

Denise (Streetsboro, OH)

I have recently moved out of an apartment into a house with my boyfriend and was cancelling my renters insurance. The McMichael Staff talked me through it and I realized I do need the renters insurance being that I am not related to my boyfriend.  Thank you!

Jun 1, 2011

Braden (Akron, OH)

I grew up knowing that no matter what happened, my mother knew who to call. Whether it was a car accident or something more she would call McMichael Insurance. For over 25 years she has been working with Dennis McMichael, it only seemed right for me to stick with the company for my insurance needs. Now, for over 5 years, Dennis has been there for me, with car insurance, my first home purchase and insurance, and life insurance for me and my new children. He is available anytime and for any questions, insurance related or not! When I email he gets back to me usually within minutes! I will never, NEVER, deal with any other provider for my insurance needs; not matter where my life, or career take me! Thank you Dennis!

May 27, 2011

Don (Streetsboro, OH)

When we had a claim we sincerely appreciated the prompt response McMichael Insurance Agency gave. At a time when things happen quickly and can be confusing, they helped sort it all out. We were very satisfied with the resolution of our claim – thanks everyone!

May 25, 2011

John (Stow, OH)

My wife and I have known Dennis for many years.  We have always found him to be honest and trustworthy - which is a demonstration of his faith in God.  We do from time to time get quotes from other agencies, and when we do, Dennis is always truthful in the discussions we hold with him.  That is a reason we have been with McMichael Insurance for many years - they are honest and they can be taken at their word. We have always found Dennis to be responsive to our questions.  Two examples are:  Last week I emailed Dennis a question regarding storm damage.  Within 2-minutes the phone rang, and Dennis gave me the answer I needed.  Example two:  About 10-minutes ago I emailed Dennis a question regarding credit scores and insurance.  Within 2-minutes Dennis sent me the answer.  That is why I am giving this testimonial as soon as I was made aware of it.  I want to keep up with Dennis and his fast responses!!

May 18, 2011

Neal (Rootstown, OH)

Working with McMichael insurance has been great. The customer service we get is wonderful. Email responses are very quick. Dennis has been extremely helpful with any question I have and has worked to keep my insurance low. I recommend this agency to everyone who is looking for insurance.

May 3, 2011

Melissa (Ravenna, OH)

A client comments on her request to our office adding a new vehicle to her policy ............ "Now that was fast service! Thank you." Melissa --

Mar 25, 2011

Gene (Ravenna, OH)

Cheryl, It is always a pleasure to work with you and I appreciate the prompt and professional assistance given to me and my family.

Mar 21, 2011

Darlene (Aurora, OH)

My switch to McMichael Insurance not only saved me a good amount of money, but my coverage also increased! The personal service and emails to keep in touch with me are unprecedented in the insurance industry and they also always respond very quickly to any questions or concerns I may have.

Mar 21, 2011

Ed (Youngstown, OH)

Thanks to Karen's efficient and timely reply I was able to save over $50 a month on my home escrow account payments.

Mar 14, 2011

Jeremy Hales, Executive Director of Skyview Ranch (Millersburg, OH)

Dear Dennis and Gerald, I am writing to thank you for your efforts on behalf of Skyview Ranch. God used you to answer our prayers in a miraculous way! I am so thankful that you responded to our prayer request crying out for help. We were not a client yours and yet you rose to the occasion, offering assistance, insurance review, and advocacy on our behalf. Your diligent efforts, phone calls and expert review of coverage ultimately resulted in our claim being paid. Praise God! Needless-to-say, Skyview Ranch is now a client of McMichael Insurance. Not only did you give us a better coverage at a better price [read more]

Mar 14, 2011

Jason (Stow, OH)

Mark McMichael and his team are by far the most professional and proficient insurance folks I have ever worked with.  I feel they are truly looking out for my best interests and are always prompt to answer questions and return calls.  I have recommended them to all of my friends and family.

Mar 14, 2011

Vickie (Diamond, OH)

McMichael Insurance has been our company of choice for over 30 years.  Everyone in the office has been helpful, handling our home and auto claims. They are more than willing to work with us to provide options so we can keep our premiums low and still give us great customer service.

Sep 28, 2010

John (Aurora, OH)

I decided to use McMichael Insurance because of not only a price savings but also because they demonstrated that they put my best interests first. they simply and fully explained the policies and options. Through a couple of meetings I moved my insurance to them and received a better policy and protection for less, plus a firm that I trust.

Sep 28, 2010

Uwe (Stow, OH)

I have been with McMichael Insurance ever since I can remember! They have always gone out of their way to provide exceptional service and friendship to make it a family type atmosphere. I can not say enough to do them justice.

Sep 28, 2010

Paul (Hudson, OH)

As a customer since 1990, I have found the entire McMichael team to be one of the most knowledgeable, thorough and responsive group of professionals... They have been there when I needed them.